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Covid-19 Resources for 21c Durham

A Message from General Manager, Kristin Drake:

21c  Durham Family-

You’ve each been on my mind and in my heart these past weeks. I hope you are staying safe and sane. I miss you all.

We’ve been working on ways to stay connected and keep you informed while closed. Here’s what we have so far:

–             Instagram- please request to follow @lonelyfuchsiapenguin . We’ll share info and fun photos… DM us with pics and suggestions.

–             An accumulation of info and resources posted for teammates via the web-

We will update both with new info as we receive it.


Please don’t hesitate to reach out to me with questions or suggestions, even if it’s only to chat. Especially if you have a resource to share… we want everyone to get the information they need. Please feel free to reach out by my email or office phone line below.





Diversity and Inclusion

July 24, 2020

Dear Heartists,

I’m following up with you today to share the specific actions we are taking on the Diversity & Inclusion
commitments we shared last month.

The power of a diverse leadership group is something that I have always believed creates a stronger
organization. A team of leaders collaborating together utilizing their different experiences, backgrounds,
ethnicity, gender, life experiences, is invaluable. There is no doubt in my mind that our differences spark
awareness, innovation, creativity and fundamentally, we make better decisions to support our Heartists
and growth as an organization.

The other key component, I know we are more impactful when we work together toward a common,
measurable goal. And so, today I am pleased to share our three year goal – by the year 2023, we
will aim to have 30 percent BIPOC (Black, Indigenous and People of Color) leadership in NCA
(manager and above, hotels + regional office).
Our Diversity & Inclusion Committee has been working closely with the leadership team on a plan to
achieve this goal, as well as deliver on our commitment to ensuring that Accor is a safe, welcoming, and
inclusive place where ALL Heartists are empowered, supported and thrive. Implementation on the
following action items is already underway:

Listening Forums: Increase our efforts to make our workplaces trusting places to have complex,
and sometimes difficult conversations about systemic racism and ensure that no barriers exist to
prevent BIPOC Heartists from advancing within the company. Create and maintain an environment
that fosters open dialogue, including listening forums where our people feel comfortable to gain
greater awareness of each other’s experiences and perspectives.
Expand Inclusiveness & Impact: Invite more BIPOC Heartists to participate on the Diversity &
Inclusion Committee and Cultural Sub-Committee. Implement Diversity & Inclusion leads at each
property to create Hotel Committees, share objectives and progress, and drive activity to meet
hotel-level targets.
Educate, Educate, Educate: Institute company-wide mandatory Diversity & Inclusion training,
starting in September – training topics to include: unconscious bias, addressing bias in recruitment
and workplace decisions, anti-racism and your role as an ally. Also roll out resources and resource
groups to facilitate learning, discussion and support.
Scholarships: Introduce scholarships to ensure that we have a strong community of BIPOC leaders
for tomorrow, through partnerships with the National Society of Minorities in Hospitality (NSMH)
and historically black colleges and universities.
Local Community: Connect with our local communities to facilitate diverse partnership,
engagement and employment opportunities. Forge relationships with organizations such as the
National Association of Black Hotel Owners, Operators and Developers; the Black Business and
Professional Association; and other community leaders. Strengthen our public commitments through
support of programs such as Black North, the Canadian Council of Business Leaders’ initiative
against Anti-Black Systemic Racism.
BIPOC-Owned Business: Continue and grow our purchasing programs aimed at the support of
diverse and BIPOC-owned businesses.

One of the strongest things we can do as leaders is know when to ask for help. We have spent the last
few weeks conducting research and interviews to find the right partner to guide us in this process. Our
goal was to secure someone with notable expertise in Diversity & Inclusion and a proven track record
in retaining, developing and advancing traditionally under-represented talent. We are happy to share
that we have selected as our partner Korn Ferry, globally renowned consultants with more than 50
years’ of experience in impacting positive organizational change. Their role will be to help us facilitate
the listening forums, evaluate our processes and procedures, track qualitative and quantitative data and
analytics, and rework our Talent Acquisition and Talent Management policies and training. They will also
serve as an honest, unbiased view on how we are doing, where we are making progress, and where
improvement is still needed.

The biggest need for diversity in hospitality is not only to acknowledge the fact that it is still an
opportunity, but to turn conversation into action and to ensure that we are creating real change. The
above is the first step, and more communication will follow over the coming weeks and months. A huge
thank you to the Diversity & Inclusion Committee for all their hard work in helping to move this forward.
The Committee’s passion, along with that of all our Heartists, is truly inspiring.
There is no question that these are challenging times but it also true that times of trial can drive
remarkable change.

I know that by working together we can make real change.

Heather McCrory
Chief Executive Officer, North & Central America

All Properties - 401k Q&A

Dear all,

During this challenging time we know that both yourselves as well as MassMutual have received a high number of inquiries about the 401k plan, and the CARES Act provisions.

Please click HERE to view a resource document that we’ve put together for our Heartists which addresses most of the questions we’ve been seeing.

Heartists can contact MassMutual directly for any questions or assistance with their 401k account, loans, etc.

Thank you,


cid:image001.png@01D61FBE.2EFCE020 Jennifer Skelly
Director, Pension Programs and Compliance

All Properties - Learning and Development Resources

Dear Team,

I am pleased to share the following Learning and Development Resources with you.

Free Resources:

·         Free eCornell Courses  (

·         Free LinkedIn Courses  approved unlocked LinkedIn Learning’s courses

·         Free access to getAbstract which contains book summaries (you must sign up with an Accor domain name email for this one)

Paid Resources:

·         Paid eCornell Courses:

Here’s also a taster of what you can expect from our own in house Digital Learning Library, INES, click on the following link to Meet Aya, and hear about our new INES systemMeet Aya

With best wishes from your Academy Team


Rachel Moosa
Vice President, Learning & Development, NCA, Talent and Culture

All Properties - All Heartist Fund

Accor Launches the "All Heartist Fund" in Response to COVID-19

As we face an unprecedented global crisis that is affecting not only the hospitality industry but our community as a whole, Accor’s top priority is the safety, security, health and well-being of its employees.
The ALL Heartist Fund is a charitable fund that has been set up to support Accor Heartists who are in distress as a result of the COVID-19 pandemic. The fund will provide financial grants to assist with medical expenses, food and other essential supplies and services.*
To learn more, or to apply for a grant, please visit, call toll-free 1-888-760-1717 or email
We are all in this together.
*Grants are available to eligible Accor North & Central America Heartists at all locations. All applications will be considered and administered on a case by case basis.

All Properties - 401k Mass Mutual


I want to make sure that everyone understands the timeline for 401k changes with Mass Mutual, which is different from ADP 401k.

With ADP the changes were instantaneous as long as payroll hadn’t been processed, but Mass Mutual works differently since it isn’t linked into ADP.

Here’s how the changes work with Mass Mutual:

– All changes to zero % are effective for the next payroll as long as they are made before the Monday of a payroll week.

– All changes, other than zero, are effective the 1st of the next month as long as they are made before the 21st of the current month.

– All changes, other than zero, are effective the 1st of month following 30 days if they are made after the 22nd of the current month.

With that said, that means that if you want to drop down to zero % for the next payroll the latest you can make that change is this upcoming Sunday. If you want to make any other type of change effective May 1st you need to do that before April 21st.

All changes have to be made via the Mass Mutual 401k portal:



Lastly, if you like to budget, like me, and want to see what your net will look like after your pay reduction please email me back and I will run that for you next week.


Donna Blanton

All Properties - Anthem News


Anthem’s Members Receive COVID-19 Treatment at No Cost

Dear trusted partner,

We know these are challenging times, and want you to know that Anthem remains deeply committed to supporting you and the communities we serve as we join together as a nation to weather this health crisis. This is why we’re focused on addressing critical issues that need attention now, including affordability and access.

We’re taking unprecedented action to eliminate your employees’ cost shares if they receive treatment for COVID-19 from doctors, hospitals, and other health care professionals from April 1 through May 31, 2020. Their COVID-19 testing is covered, too. They’ll also pay nothing if they have a telehealth visit with a doctor in their plan through June 14, 2020.

We know your employees already have enough things to worry about these days. Paying for treatment for this disease shouldn’t be one of them. We want them to focus on their health and care for their loved ones.

During this time of stress and uncertainty, we stand by our legacy and commitment to your company and employees. Our mission remains unchanged: to improving lives and the health of our communities.


Peter D. Haytaian
Executive Vice President and President
Commercial and Specialty Business Division

All Properties - Culinary Agents

[COVID-19] Resources for Restaurant Workers in Need of Assistance

The past several days have been trying for the restaurant industry. As a result, a lot of hospitality workers are now looking for help in getting answers about everything from filing for unemployment to economic assistance to where to grab a to-go cocktail.

Here is a list of some resources we have been able to find. Over the coming days as more is learned about this situation and organizations mobilize to help we hope to continue to add and update this list.  Click here to visit the full site.

NATIONAL ASSISTANCE provides information on financial assistance programs, charities, non-profits and other resources that can help people make it through a difficult period. Find ways to get help with rent, utility bills, free food, foreclosure and credit counseling, health care, and much more.

One Fair Wage Offers Cash Assistance
One Fair Wage launched an emergency fund to support tipped workers and service workers affected by the coronavirus and the economic downturn. The organization is raising funds to provide free emergency cash assistance to restaurant workers, delivery drivers, and other tipped and service workers impacted by the crisis.

Restaraurant Worker’s Community Foundation (FWCF) COVID-19 Emergency Relief Fund
The RWCF fund will direct money to organizations leading on-the-ground efforts in the restaurant community.

The USBG National Charity Foundation
A nonprofit dedicated to advancing the stability and wellbeing of service industry professionals through education and charity has launched a Bartender Emergency Assistance Program available to any bartender or the spouse or child of a bartender.

Companies Currently Hiring Across The U.S.



All Properties - NBC News

Coronavirus checks, direct deposits are coming. Here’s everything you need to know.

Operations At The Bureau Of Engraving And Printing As The $1 Bill Is Printed

WASHINGTON — As the coronavirus crisis ravages the U.S. economy, millions of Americans are about to receive help from Congress in the form of direct cash payments.

President Donald Trump signed into law a massive $2 trillion emergency economic package on Friday that includes direct cash payments and unemployment benefits, among other provisions, for people across the country.

Click HERE to be taken to the website.

All Properties - Restaurant Employee Relief Fund

The Restaurant Employee Relief Fund was created to help restaurant industry employees experiencing hardship in the wake of the coronavirus disease (COVID-19) outbreak. Through this Fund, grants will be made to restaurant industry employees who have demonstrated being financially impacted by COVID-19, whether through a decrease in wages or loss of employment. These grants will be made on a first-come first-served basis, subject to availability of funds. 100% of the Fund’s proceeds will go to providing grants to restaurant workers. This Fund is operated by the National Restaurant Association Educational Foundation, whose mission is to attract, empower and advance today’s and tomorrow’s restaurant and foodservice workers.  Click HERE to visit our site.

All Properties - Economic impact payments: What you need to know

IRS Looking to Hire More Than 2,100 People in Austin

Click HERE to visit the site!

WASHINGTON — The Treasury Department and the Internal Revenue Service today announced that distribution of economic impact payments will begin in the next three weeks and will be distributed automatically, with no action required for most people. However, some seniors and others who typically do not file returns will need to submit a simple tax return to receive the stimulus payment.

Who is eligible for the economic impact payment?

Tax filers with adjusted gross income up to $75,000 for individuals and up to $150,000 for married couples filing joint returns will receive the full payment. For filers with income above those amounts, the payment amount is reduced by $5 for each $100 above the $75,000/$150,000 thresholds. Single filers with income exceeding $99,000 and $198,000 for joint filers with no children are not eligible.

Eligible taxpayers who filed tax returns for either 2019 or 2018 will automatically receive an economic impact payment of up to $1,200 for individuals or $2,400 for married couples. Parents also receive $500 for each qualifying child.

All Properties - Short Term Hiring - Essential Services

 Walgreens to Close 600 Stores Next Year | RIS News

Roles available at Walgreens
for those seeking work

Know anyone in your community who’s looking for work or in need of additional income because of closures and cancellations related to coronavirus? Walgreens could use their help.

As we deal with significant demands on our stores and pharmacies during this time, we’re looking to fill full-time, part-time and temporary roles in stores across the U.S., primarily in these positions:

  • Customer service associates (CSAs) – Temporary & Permanent
  • Pharmacy technicians
  • Shift leads
  • Beauty consultants

Candidates can visit to search for openings in their area, with positions being added regularly based on local store and pharmacy needs. Interview processes and pay will vary depending on location. Scheduling is flexible, with staffing needed for front-end and pharmacy shifts, although night and weekend availability is preferred.

All Properties - 21 Reasons Video - No Kid Hungry

Hi friends,

Reaching out to hopefully put a smile on your face today, knowing that each day continues to bring the most difficult challenges. We can’t even begin to know how each of you is managing, but our hearts are hurting for you all. We know, like you, that this is not just about hotels or restaurants, but that the hospitality of the 21c empire has provided something unique since its inception. And we’ve been so fortunate to be the beneficiaries of your hospitality, over and over.

While we feel a bit helpless on our end right now, we did want to just send you all a little something to let you know we were thinking of you and share some of our No Kid Hungry hospitality back ‘acha.

But before you watch from the below link, here’s my official disclaimer that we, like many, have been cooped up inside with kids and husbands, so if we seem a bit unpolished and off-brand, you’ll know why. ? Enjoy the giggle- we sure did!

Click HERE to watch the video.


Jessica DiBenedetto

Event Manager, National Markets

No Kid Hungry campaign


All Properties - Find a Health Center Near You

HRSA Bureau of Primary Health Care

COVID-19 Notice

Health centers are an important component of the national response to the COVID-19 pandemic. However, your local health center may not currently have COVID-19 testing capability (e.g., access to tests and/or access to adequate personal protective equipment). Call your nearest health center or health department to discover their availability for COVID-19 screening and testing. In addition, please note many school-based health centers may not be operating because of school closings and local mandates.

Health Centers can assess whether a patient needs further testing, which may be done over the phone or using telehealth. Individuals may also receive primary health care services at their local health center at a reduced cost or free of charge depending on their economic status.

Please click the appropriate location below to find your local health centers:




Kansas City




Oklahoma City


All Properties - Save Local Restaurants

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The Independent Restaurant Coalition (IRC) was formed to the save local restaurants affected by COVID-19. IRC is founded on the simple belief that there is power to affect legislative change if we unite our voice.

This national movement is quickly growing and EVERYONE is welcome to join. Together, as small businesses across this country, we represent up to 4% of the nation’s GDP.

For the 11 million people across the country employed by restaurants — and the hundreds of millions of workers up and down the food supply and delivery chain who depend on restaurants — these small businesses cannot fail.

Click here to visit the page.

All Properties - Restaurant Workers' Community Foundation

Image result for restaurantworkerscf

The RCWF Board of Directors has approved directing funds raised during this crisis to be allocated in the following ways:




Click here for more information.

All Properties - USBG National Charity Foundation

Image result for usbg foundation

Jameson has pledged $500,000 and other companies are chipping in as well to provide some relief for the bar community.

To check out the eligibility requirements, click here.


All Properties - Walmart Careers

Image result for walmart logoWalmart – Providing Job Opportunities

Become a Walmart Associate in Less than 24 hours.  Walmart has a steady workforce of full-time and part-time workers helping meet the everyday needs of its customers. As part of responding to the current environment, Walmart is hiring 150,000 new associates through the end of May to work in stores, clubs, distribution centers and fulfillment centers. These roles will be temporary at first, but many will convert to permanent roles over time. This initiative is aimed at helping put Americans to work, while helping Walmart better serve customers during this time of increased demand.Walmart has a process to dramatically expedite hiring, allowing people to go from being a candidate to a Walmart associate within 24 hours. Below are more details on some of the jobs, locations, and easy steps to apply.Below you will find a list of geographies and facilities with the greatest needs.

Walmart Store Positions:
•Truck Unloader
•Order Filler

Sam’s Clubs Positions:
•Member Assist Cart Attendant                                                                                                                                                                                                  •Member Frontline Cashier                                                                                                                                                                                             •Merchandising and Stocking Associate

Customer Care Positions:
•Customer Resolution Specialist

Supply Chain Positions:
• Receiving
• Order Selecting
• Loading

All Properties - 2020 Census Careers

For any of our friends who have been laid off, furloughed, or otherwise displaced in employment and income: the 2020 Census is still looking for part-time help.  They start at around $21/hour for field agents.  For more information, click here.

Image result for census 2020

All Properties - Save Our Restaurants Petition


We want our governors, mayors and legislators to know that without their most beloved restaurants and bars are defining and vital contributors to our communities.  They are gathering places where people celebrate good times and forget their troubles in bad.  But the day of COVID-19 means that they can no longer be that place for people.  And it means that this time, we are among those in trouble.

Sign the petition to send a strong messages to our government leaders and let them know how important it is to help our industry.  To be directed to this petition, click here.





All Properties - FTC WARNING: Avoiding Scams during the Coronavirus crisis


Quick warning regarding possible scams:  The government will not call to ask for your Social Security number, bank account, or credit card number. Anyone who does is a scammer.

FEDERAL TRADE COMMISSION – As the Coronavirus takes a growing toll on people’s pocketbooks, there are reports that the government will soon be sending money by check or direct deposit to each of us.

The details are still being worked out, but there are a few really important things to know, no matter what this looks like.

1. The government will not ask you to pay anything upfront to get this money. No fees. No charges. No nothing.
2. The government will not call to ask for your Social Security number, bank account, or credit card number. Anyone who does is a scammer.
3. These reports of checks aren’t yet a reality. Anyone who tells you they can get you the money now is a scammer.

Look, normally we’d wait to know what the payment plan looks like before we put out a message like this. But these aren’t normal times. And we predict that the scammers are gearing up to take advantage of this.

So, remember: no matter what this payment winds up being, only scammers will ask you to pay to get it.

If you spot one of these scams, please tell the Federal Trade Commission: We’re doing our best to stop these scammers in their tracks, and your report will help.

All Properties - LifeMart


As our country begins to see the novel Coronavirus (COVID-19) have a greater impact, we know many of you are being asked to work from home and are experiencing school closures as well. In keeping with our mission of delivering value and saving members time, we want to share resources we’ve curated for you to help make your time at home easier, such as:

To find these and other resources, visit LifeMart and click on our COVID-19 resource link in the menu – we will be continually updating as we find new resources to serve your needs.