Choose your dates:

  1. Monday, May 20, 2024

  2. Tuesday, May 21, 2024

Wellness Policies and Procedures

We're Ready for You

21c is committed to assuring our guests and our teammates stay safe and stay well in all of our hotels.

As a proud member of the Accor family, our global cleanliness & prevention standards have been developed with and vetted by Bureau Veritas, a world leader in testing, inspections and certification. All protocols have been developed following the guidance of the WHO, CDC & PHAC, AHLA & USTA, and local health and government authorities, and have been validated by our expert advisory partners for maximum efficacy. Enhanced hands-on training, dedicated on-property rollout committees and a formal audit program ensure initial and continued compliance at all 21c Museum Hotels.

Helpful Links

Accor – All Safe and Well information

WHO – Travel Advice

AHLA – American Hotel & Lodging Association Guidelines

‘Return to Travel’ Blog



Cancellation + Refund Policy

We understand plans can change unexpectedly right now. Most direct flexible rate bookings are cancellable up to 24 hours prior to arrival with no penalty.  Other booking types may be subject to different policies  It is advised to be in touch with the hotel in which you are booking for their most up to date policies. Click for more details or call your hotel property for more info.




Extensive measures are being taken to protect our guests and employees, and aid in preventing the spread of COVID-19.  Throughout our properties, you will find the ALLSafe label.  The ALLSAFE label communicates to guests when Accor standards have been met in our hotels. All Accor hotels must apply the global and regional standards and be audited either by the Group’s operational experts or third-party auditors to achieve the new ALLSAFE label.

Click below to see the enhancements across all 21c properties.