Some of your top questions, answered.
With the changes to travel over the recent months, the FAQs below should help you plan what to pack, where to go, and what else you may need.
Q: I see that you are asking guests to wear masks in public spaces. Do I need to pack my own?
A: While it is not necessary that you bring your own mask, we do recommend that you pack a few as you venture out into our communities. Our teammates will greet you at the door upon arrival with mask, hand sanitizer, as well as a quick health screening. We will not be providing gloves so be sure to pack a few pairs for each member of your family. For your protection, you will find hand sanitizer stations throughout our public spaces.
Q: A lot of hotels are cutting back on amenities in room. Will I need to pack my own shampoo, body wash and other self-care amenities when visiting 21c?
A: 21c will continue to share single use shampoo, conditioner, soap, and body wash. We also offer additional Malin + Goetz products within our 21c shop.
Q: Has your pet policy changed due to Covid-19?
A: No. It has been shown that Covid-19 is not common in domesticated animals so your furry friends are welcome at 21c, as always. Make sure to pack everything your pup or cat will need as we can’t assure our neighborhood pet stores will be open.
Q: Since communities are opening in phased approaches, how will I know what is open in your markets?
A: We’re working daily to ensure our neighborhood guides are fully up to date. Check the Travel Activities tab within the StayWell site for information on each 21c community.