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Thanks for visiting 21c Chicago. Check out the local to-do items, and view our hotel information and policies.

Welcome to 21c Museum Hotel Chicago! Thank you for choosing 21c as your home away from home. We appreciate you entrusting us with your care and safety. As you get settled into your room, a few important notes:


Health + Safety

  • Please be assured that all common spaces and guest rooms throughout our hotel are cleaned to the highest standards by specially trained, professional housekeepers, using EPA registered disinfecting chemicals proven effective in preventing the transmission of all viruses and pathogens, including COVID-19.
  • As an additional precautionary measure, your room remained unoccupied for a minimum of 48 hours prior to a final cleaning before your arrival.
  • In your room, you will find various wellness amenities, including a mask, gloves, hand sanitizer and disinfecting wipes, for your comfort and use as you explore Chicago. Hand sanitizer stations have also been placed in key areas throughout the hotel for your convenience.
  • Housekeeping service will be performed while you are out of your room every third day of your stay, with wellness checks daily.
  • Additional amenities, including tea & coffee maker, mini bar items, pens & stationery, alarm clock, and extra pillows, are available upon request by calling down to the front desk. Each item is thoroughly disinfected in between each use.
  • Contactless checkout is available via email or telephone. Keys may be left in room or at the front desk, and a folio will be provided to the email on your reservation.
  • We want to keep you and our team safe and healthy. For your safety, masks will be worn by all 21c team members. We also ask that you wear a mask as you move around the public spaces of the hotel and restaurant.


All the News That’s Fit to Print

  • Magazines and newspapers are available for you to enjoy on your personal electronic device by downloading the PressReader app.



  • 21c Museum
    • We believe in the power of contemporary art to spark conversation, create connection, and guide us through even the most challenging times. Our museum is open all day everyday to the public in order for visitors to view the gallery on their own time.
    • A world of art is also available for viewing through your in-room television set! The 21c Art Channel is dedicated to showcasing a rotating collection from 21c’s library of original works by contemporary artists, selected in relation to the current roster of exhibitions at all 21c locations.
  • Amenities including the business center and fitness center may be modified for your safety. Please follow the direction issued by hotel employees and posted signage.


C Where Travel Takes You

Chicago is open and cannot wait to welcome you! Our team has been busy putting together a new trip planning tool ( to help you explore our city, whether you are craving an outdoor adventure, a day soaking in the sights or looking for the latest on where to eat and drink.


Stay Safe & Stay Well

Our new standards of safety and enhanced protocols and procedures were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC. The standards are validated under the new global ALLSAFE Cleanliness label. For more details on the extensive measures being taken to protect our valued guests and employees from COVID-19, please visit


We’re ALL In This Together

As we strive to look after the health and wellbeing of all who spend time in our hotel, we ask that you work with us by looking after your own health, practicing heightened hygiene measures, observing physical distancing, and following the guidance of hotel employees, signage and markers while on property. If at any time during your stay, you show signs of illness, please notify us and seek medical attention immediately. If you need assistance in calling for medical attention, please remain in your room and call down to the front desk, and we will be happy to assist.

For additional information about 21c Chicago, you can review the compendium at On behalf of our team, I want to thank you again for choosing 21c! Please do not hesitate to let us know if there is anything we can do to make your stay more comfortable.


Randall Williams

General Manager

21c Museum Hotel Chicago

…And welcome to Chicago

Located in River North, people know this popular area as a gallery and restaurant district. The near River North area is home to one of the U.S.’s highest concentrations of art galleries.  The area also features antique stores, boutiques, and a large dining selection. It also boasts eateries, plus posh nightclubs and cocktail bars.


Within steps of Mag Mile, which boasts more than 450 retailers, including flagship experiences; major department stores; international designers and boutiques; innovative technology and timeless jewelry; home goods and travel necessities; and three vertical shopping centers, each with incentives and premier savings.


For more insider recommendations or driving directions, please feel free to contact our front desk team by dialing “0.”


Explore 21c

21c Museum Hotel Chicago offers 10,000 square feet of exhibition space seamlessly integrated into all areas of the property. Guests can take in the latest exhibitions while discovering art around every corner of 21c: in the lobby, restaurant and bar, on the in-room Video Art Channel, and hallways. True to 21c’s mission, exhibition space is solely dedicated to showcasing the art of the 21st century, and is open to the public free of charge, 365 days per year. During your visit, we invite you to discover and explore the exhibitions. The Museum is free and open to the public. Visit for more information on the current exhibitions.



21c has a partnership with Art21 and regularly screens Art21 “Exclusive” series short films.

The guest rooms at 21c Chicago also feature photographic textiles by 21c Museum Hotels co-founder Laura Lee Brown.

Nearly twenty-five years ago, Laura Lee Brown began traveling on photographic journeys all over the world, capturing the spirit and sensibility of the people and places she encountered. “There are so many other ways to live, and I am curious to see, to learn, to understand,” says Brown, “How do women live with lip plates? What are the initiation rites boys from some African communities experience as they transition into manhood? What is it like to have no dependency on money, only on cattle? What does a mare’s milk taste like? How do you carry a baby lamb in a saddle bag? All of these mysteries whip me around the world like a magnet. But curiosity is sometimes a double-edged sword: despite my mild addiction to global travel, I also succumb to homesickness, even while the rush to see what I may have missed quickens as the years pass.”


In-room Guide

Prefer to stay in? Catch up on “the news” with our CABLE LINE UP:

MSNBC 73-1 BTN 83-1
Bloomberg 73-2 MTV Live 84-1
MTV 74-1 Travel Channel 84-2
Cartoon Network 74-2 NFL Network 87-1
Nickelodeon 75-1 MLB Network 87-2
BET 75-2 CBS 93-1
Comedy Central 76-1 NBC 93-2
HLN 76-2 ABC 94-1
A&E 77-1 WGN-9 94-2
History 77-2 Fox 101-1
Lifetime 77-3 CW 102-1
USA 78-1 TNT 102-2
NBCSN 78-2 Nat Geo 103-1
TRU TV 78-3 ESPN 2 103-2
Bravo 79-1 NBC Sports Chicago 105-1
CNBC 79-2 Motor Trend 105-2
Freeform 79-3 TBS 107-1
Disney 80-1 CNN 107-2
ESPN News 80-2 ESPN 108-1
ESPN U 80-3 HBO 108-2
My 50 81-1 HGTV 110-1
Fox News 81-2 Food Network 110-2
Weather Channel 82-1 Fox Sports 1 111-1
Golf Channel 82-2 OWN 111-3



More than simply a place to spend the night, 21c is an authentic experience. If there is anything you need during your stay, please don’t hesitate to dial “0” or stop by the front desk. Our team is always ready to help and eager to make your visit as memorable and unique as 21c itself.

Traveling with a laptop? Your room is equipped with secure, COMPLIMENTARY Wi-Fi. The front desk team can provide you with login information. If you do not have a wireless card, an internet cable is available in your desk drawer.

VALET SERVICE is available suspended until further notice

21c offers all hotel guests complimentary access to our FITNESS CENTER. It is equipped with cardiovascular equipment, circuit strength training equipment, and free weights. The center is open 24/7 for your convenience and is located on the lower level of the hotel.

Our BUSINESS CENTERS are located on the 3rd floor and is open 24/7 for your convenience. Use of our computers with high speed internet and printers is complimentary for hotel guests. Need copies made or faxes sent? Our front desk team is happy to assist you.

During your stay, LAUNDRY SERVICE is available. Laundry bags and tickets are located in your guest room closet. For urgent requests, please contact the front desk for assistance.

An IN-ROOM SAFE is available for the security of any valuables. Please contact the front desk team if you need safe operation assistance.

Audiophiles rejoice! Your room is equipped with an iPod DOCKING STATION. Plug in and rock on! If you need assistance with the docking station grab the nearest hipster tween or, in their absence, simply dial “0” from your in-room phone and our front desk team can happily assist.


Need to make a call? Use your In-Room Phone for:

Voicemail: Press the Messages button

Floors 3-9 Room to Room calls: Dial 7 + Room Number

Floors 9-14 Room to Room calls: Dial Room Number

Local calls: Dial 9 + Number

Toll Free calls: Dial 9 + 1 + Number

Emergency calls: Dial 9 +911

Wake Up calls: Press the Wake Up button and follow prompts to set your preferred time


Usage fees will apply for:

Long distance calls: Dial 9 + 1 + Area Code + Number

International calls: Dial 9 + 011 + Country Code + City Code + Number


Midnight munchies? All guest rooms are equipped with a fully stocked MINI BAR to keep those late night cravings at bay.

Looking for a little something extra during your 21c stay? Our one- and two-night PACKAGES kick things up a notch to help you get the most out of your stay. Visit for our complete list of offerings.



Hosting an event or meeting? Let us wow your guests. With over 10,000 square feet of Event Space, 21c can accommodate parties that range from intimate gatherings of 10 to rocking receptions for 500 guests. Contact the Event Team at extension “6110” to learn more.

21c Strives to be Green

21c doesn’t just consider “going green” to be a smart move; we believe it’s necessary for our future. Faced with ever-expanding suburban sprawl, 21c founders Laura Lee Brown and Steve Wilson hoped to invigorate downtown, bringing life back to the urban center.

Each day the 21c Museum seeks to enrich our community through the encouragement of open and creative expression of all art forms. 21c Museum Hotel and Metropole strive to sustain that same community through eco-friendly practices and environmental awareness. Our approach is quite simple – Always strive to be green.


Highlights of our eco-friendly practices include:


– All cardboard, paper, glass, aluminum, tin can and plastic waste is recycled.

– Each ton of office paper we recycle saves 17 trees, 7000 gallons of water, and 60 pounds of air pollutants from being released.

– All ink cartridges are recycled.

– Soaps and shampoos are recycled through local community groups.



– Renovations were completed in accordance with standards for historic preservation.

– Guest rooms have automated energy management occupancy sensors and individual water source heat pumps for optimized control of HVAC. Energy efficient lighting and dual flush toilets are also standard in-room features.

– Our opt-in linen reuse program helps to conserve energy and water, while blackout shades reduce HVAC demand.

– Low flow nozzles on dishwashers and utility sinks help reduce water waste.

– Energy efficiency HVAC strategies include the use of high efficiency (93%) noncondensing hot water boilers, energy recovery units for saving energy to condition ventilation air, variable condenser water flow for reducing pump energy and variable air flow through cooling tower to reduce fan energy.



– The 21c Museum Shop highlights the work of local artists, with a special emphasis on sustainable craft.

– Low VOC paints are used whenever possible.

– Our team frequently utilizes sustainable products. From the restored mosaic floors to the biodegradable carry-out containers, eco-friendly alternatives are part of daily life at 21c.

If you have any questions or suggestions regarding our green practices, please don’t hesitate to email us at We look forward to an open dialogue as we work together to strive to be green.


21c Safety


-To improve indoor air quality and for the health and safety of our guests and team, 21c IS A SMOKE FREE HOTEL. Guests wishing to smoke can do so outside on the sidewalk along ONTARIO Street. A fee of $350 will be assessed to any room in which signs or smells of smoking are found.



– Please refer to the map on the back of your room door to familiarize yourself with the nearest emergency exit.

– For the health and safety of all our guests and teammates, please regard all alarms as “the REAL thing.” Please stay calm and cooperate with our team while we work to ensure your safety.

– During alarms, please do not attempt to use the elevator. Make your way to the nearest stairwell and exit the building.



– If a fire breaks out in your room, immediately exit your room and close the door behind you to keep the hall clear of smoke and fire. Activate the nearest alarm pull station. Report the situation to the front desk team immediately.

– If a fire breaks out in another part of the building, you may be aroused by the fire alarm signal, voice announcements over the PA system, shouting in the corridor, a phone call, or by the sound of sirens outside. Stay calm. Check your door for heat before opening.

– If hot, remain in the room and seal the door with wet towels and vent other openings. Alert the front desk immediately.

– If cool, exit the room immediately. Do not attempt to use the elevator. Please use the nearest stairwell to exit and wait for further instruction before returning to your room.



The front desk team will keep up-to-date information on local conditions. Should evacuation of rooms become necessary, the front desk team will provide you with instructions on how to proceed.



Lock yourself in the guest room and defend yourself against the inevitable horde of zombies. Feel free to use any guest room items and/or equipment to protect yourself; no damage fees are likely to occur.



Front Desk……………………………………………………………………………………Dial 0

Fire, Police, EMS…………………………………………………………………………..Dial 9 + 911

Suicide Crisis Lifeline …………………………………………………………………….Dial 9 + 1.800.273.8255

National Drug & Poison Center………………………………………………………..Dial 9 + 1.800.222.1222

Northwestern Memorial Hospital………………………………………………………Dial 9 + 926.2000

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