Have a question we haven't covered? Drop us a line or stop by the front desk and we'll find the answer!
Internet
21 Durham offers complimentary high-speed Wi-Fi for all of your digital needs.
Age Requirements
Slumber party? Sorry, adult supervision is required. To reserve a room and check in, guests must be 21+ with valid identification.
Connecting Rooms
Want your friends next door? We offer some connecting rooms between our Deluxe Suites and Luxury Kings and Double Queen rooms. Give us a call at 919.956.6700 or email Dur.Team@21cHotels.com to book. Subject to availability.
Credit Card Policy
Got plastic? We require a major credit card to be presented at check-in time. The card must belong to the guest checking in to the room (and match their photo ID.) Credit cards will be authorized for the full amount of room and tax, PLUS $100 per day for incidentals. Since most banks don’t release authorizations for 7 to 10 days after check-out time, we don’t recommend using a debit card at check-in. And, sorry Charlie, unfortunately we can’t accept cash as a form of deposit. Credit cards, debit cards and cash are all welcome forms of payment at check-out.
Picking Up a Tab
Footing the bill? How generous! To cover another party’s room charges and/or incidentals, please complete our credit card authorization form and return within 72 hours of the scheduled arrival. Please fax to 919.956.6701.
Looking to get a copy of your bill? Give us a call at 919.956.6700 or email us at Dur.Team@21cHotels.com and we’ll send one your way.
Applicable Taxes
All room rates are subject to applicable taxes, which are currently at 13.5% per room, per night.
Extra Beds
- Baby bed didn’t fit in the suitcase? Cribs are available by request at no additional charge.
- Bed hogs stealing your covers? Rollaway beds are available for a nightly fee of $30.
- Both subject to availability so give us a call at 919.956.6700 or email us at Dur.Team@21cHotels.com to claim your peaceful night sleep.
Early Departure
Need to scoot out early? Let us know at least 24 hours in advance to avoid an early departure fee. Within 24 hours? Call the Front Desk for details.
Gift Cards
Looking to buy? Visit ShopAt21c.com.
Redeeming your goods? Someone has nice taste! Make sure you let the reservationist know you will be using a gift certificate at the time of the reservation. And be sure to present the original gift certificate at check-in.
Late Check-Outs & Early Check-Ins
- Arriving early or trying to sleep in? Standard check-in time is 4pm and check-out time is 11am.
- Early check-ins are based on availability and are not guaranteed. Late check outs are subject to availability.
- Any guest checking out after 11am, but before 4pm will be charged a late check-out fee equal to half of the nightly rate plus tax. Check-outs after 4pm will be charged the full nightly rate.
Pet Policy
Pooch in tow? 21c is happy to accept pets up to 50 pounds. A one-time per stay pet cleaning fee of $75 will be charged to the reservation. A pet waiver form must be completed and signed at check-in.
Sustainability
We aim to have a positive impact on the planet by taking steps to reduce our carbon, plastic and food waste – to do that 21c has implemented a 21c Sustainability Fee of $2 to help support that mission. Examples of our sustainability practices include providing every guest with PATH water bottles. PATH is the first certified refillable and 100% recyclable bottled water packaged in a sleek and sturdy, reusable aluminum container.
Smoking Policy
Thinking of lighting up? No butts about it. We have a strict NO SMOKING policy. A $250 deep cleaning fee will be charged to any room that smells of smoke.
Amenity Deliveries
Want to send a special delivery? In order to ensure each guest receives a smooth check-in, we’ll deliver any packages, goodie bags, etc. to guest rooms. A fee of $5 per room will apply. Please contact the hotel no later than seven days prior to arrival to arrange the deliveries.
Laundry Services
Step in a puddle? 21c offers same-day laundry and dry cleaning service Monday through Friday. Place the items in the laundry bag found in your guest room closet, fill out the ticket, and have both at the front desk by 8am. Wrinkle in your wardrobe plans? We also iron and steam garments on site. Buzz the front desk at 919.956.6700 for details.
Parking
Wondering where to park your wheels? Overnight valet parking, with in and out privileges, for additional costs. Valet parking area is located outside of the main entrance at 111 North Corcoran Street.
