Curious about what it’s like to work at a 21c Museum Hotel? Read on for profiles of jobs, straight from our employees mouths!

Steve Morgan
Bellman/Valet
21c Durham

What is your job?

My job here at 21c is Guest Service Bellman/Valet. We are the very first and last impression the guests have at the hotel.

What skills are required? 

The skills required for this position are broad. First and foremost you must absolutely be a “people person.” It’s important to smile while interacting with our guests. You also need good organization skills and the ability to multi-task. Staying calm during stressful times is absolutely needed. Here at 21c our culture focuses on being a team player and working well with others. Last but not least we strive to go above and beyond guest expectations on a daily basis.

What do you love about 21c?

I love meeting and interacting with different people every day. To be honest at times this job doesn’t really feel like work. It’s a very rewarding and “fun” position. It is suited for all different types of people. But the high energy, outgoing types usually excel in Guest Services. The schedule flexibility is wonderful.  It allows you to “work hard and play hard” as the saying goes! Lastly, I am outside enjoying the beautiful weather most days. 21c is place that you can get your college degree while working part-time or full-time. The hospitality industry has allowed me to live a comfortable life and also have work /life balance.

What do you do when you’re not at work?

I have a 2-year-old boy so daddy duties come first, but don’t think I don’t have fun. I snowboard during the winter; bass fish all year, and love watching baseball games. As a former college athlete I like to stay busy with sports or any outdoor activities.

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